Every product is a digital code delivered to your account. Nothing is shipped.
When will I get my code?
Most orders are delivered within 10 minutes. It can take longer when a payment needs a security check, which is more common on a first order.
Where do I find my code?
Open the Order Complete email and select View Your PINs. You can also sign in and go to My Account › Orders, then open the order number to see the code.
Some codes arrive a minute or two later
For a few cards the code is issued a minute or two after the order is complete. Wait two minutes, then refresh the order page in My Account. The email follows as soon as the code is issued.
It has been more than 10 minutes
Check your spam and promotions folders, then check the order status in My Account › Orders. Processing or On hold means the order is still being checked. Completed means the code has been sent.
Still nothing? Start a live chat with your order number and we will look at it straight away.
Do you ship physical cards?
No. Everything on TechHauz is a digital code delivered to your account, with an email when it is ready, ready to use straight away.
Will I get WhatsApp messages about my order?
Yes. We send order status updates on WhatsApp to the phone number you enter at checkout. You can also message us on WhatsApp and we will reply there.