What happens if a code does not work, and why delivered codes can't be refunded.
Refunds and code problems
Can I get a refund?
Digital codes can be used the moment they are delivered, so refunds are not available once a code has been delivered. This protects customers and TechHauz from fraud and from the same code being redeemed twice.
If there is a problem with a code, contact us and our team will review it.
What if my code doesn't work?
First check that your account is set to the country the card is for, and that you entered the code exactly as it appears. If it still fails, send us your order number and a screenshot of the error message. We investigate every report and resolve it under our delivery assurance process.
I bought a card for the wrong country
A delivered code can’t be exchanged, because it could already have been used. Before you buy, check the country your account is set to and choose the card for that country. If you are unsure, ask us on live chat first.
What should I include when I report a problem?
Your order number, the product, the country your account is set to, where you tried to redeem the code, and a screenshot of the message you see.
How do I take a screenshot?
On Windows press Windows + Shift + S. On a Mac press Shift + Command + 4. On an iPhone press the side button and volume up together. On Android press the power and volume down buttons together. On a console, a clear photo of the screen taken with your phone works too.