# How to redeem an EROS code

How to redeem an EROS code step by step: which accounts it works on, the country rules, and what to do if it shows an error.

[Help Center](/help/) › [Redeeming codes](/help/redeem/) › EROS

An EROS eGift card in UAE dirhams for EROS, a UAE consumer electronics and appliance retailer. It is spent on eros.ae or in EROS stores in the UAE. It is not an Eros Now streaming code.

### Step by step

You need the code from your order email.

#### Online at eros.ae Web

- Go to eros.ae and create an account or sign in.
- Add your products to the cart and go to checkout.
- Enter the gift card code in the Coupon Code field.
- Place the order. Pay any difference with another payment method.

#### In store EROS stores

- Find a participating store at eros.ae/amlocator.
- Show the eGift card code at the till when you pay.
- Pay any difference with another payment method.

#### Country and account rules

UAE only. The card works on eros.ae and at the EROS stores listed across the UAE. It is not tied to an account country.

### EROS questions

#### Is this an Eros Now gift card?

No. EROS eGift cards are for EROS, the electronics retailer in the UAE. Eros Now is an unrelated streaming service.

#### Can I use the card for more than one purchase?

No. It can be used once. Any value left after that purchase is lost, so spend the full amount in one order.

#### What if my order costs more than the card value?

Pay the rest with another payment method.

#### Can I cash out or refund the card?

No. The card cannot be exchanged for cash, cancelled, extended or refunded once issued.

#### How are refunds handled for items bought with the card?

EROS's terms say refunds for products bought with gift cards are issued as an EROS gift voucher or credit note, not cash.

#### What if the code doesn't work?

Check that your account is set to the right country and that you entered the code exactly. If it still fails, contact us with your order number and a screenshot of the message.

#### Still need help?

[Start a live chat](mailto:support@techhauz.com) for the fastest answer, message us on [WhatsApp](https://wa.me/12176565006), or email [support@techhauz.com](mailto:support@techhauz.com). Include your order number and, for a code problem, a screenshot of the message you see.

Page: https://techhauz.com/help/redeem/eros/