# How to redeem a Crunchyroll code

How to redeem a Crunchyroll code step by step: which accounts it works on, the country rules, and what to do if it shows an error.

[Help Center](/help/) › [Redeeming codes](/help/redeem/) › Crunchyroll

A prepaid code for a fixed term of Crunchyroll Premium membership, here 12 months. Crunchyroll counts 12 months as 360 days, and the card states which tier (Fan, Mega Fan or Ultimate Fan) it covers.

### Step by step

You need the code from your order email.

#### In a web browser crunchyroll.com/redeem

- Go to crunchyroll.com/redeem.
- Log in, or create a Crunchyroll account (members must be 16 or older).
- Enter the code and confirm.
- The membership term is added to your account.

#### Country and account rules

Crunchyroll says gift cards and prepaid codes can only be redeemed in the same country where they were purchased; a card bought in another region will not activate. Its US store cards state they are not redeemable outside the United States. If you subscribe through Apple or Google Play, Crunchyroll says to cancel that subscription first before moving to a Crunchyroll-billed membership.

### Crunchyroll questions

#### Which tier does the card give?

The card names the tier. Fan is 1 stream at a time. Mega Fan allows up to 4 streams, offline viewing and Crunchyroll Game Vault. Ultimate Fan allows up to 6 streams.

#### Can I use it in another country?

Crunchyroll says codes only redeem in the country where they were purchased.

#### Can I combine it with a discount or a trial?

No. The card pays for a full-price standalone membership for its term and cannot be combined with discounts.

#### I pay through Apple or Google Play. Can I redeem it?

Crunchyroll says to cancel a subscription billed by Apple or Google Play before switching to a membership billed by Crunchyroll.

#### My code does not work. What should I check?

Make sure it was bought for your country. If you tried several times, wait a few hours, because many quick attempts can briefly block redemptions. Then contact Crunchyroll Support.

#### What if the code doesn't work?

Check that your account is set to the right country and that you entered the code exactly. If it still fails, contact us with your order number and a screenshot of the message.

#### Still need help?

[Start a live chat](mailto:support@techhauz.com) for the fastest answer, message us on [WhatsApp](https://wa.me/12176565006), or email [support@techhauz.com](mailto:support@techhauz.com). Include your order number and, for a code problem, a screenshot of the message you see.

Page: https://techhauz.com/help/redeem/crunchyroll/