# How to redeem a BIGO LIVE code

How to redeem a BIGO LIVE code step by step: which accounts it works on, the country rules, and what to do if it shows an error.

[Help Center](/help/) › [Redeeming codes](/help/redeem/) › BIGO LIVE

Diamonds for BIGO LIVE, the live streaming app. Diamonds are added by Bigo ID through BIGO LIVE's official recharge site (m.bigopay.tv), where Bigo Card is one of the recharge methods.

### Step by step

You need the code from your order email.

#### On the BIGO LIVE recharge site Web

- Go to m.bigopay.tv, BIGO LIVE's official recharge site.
- Enter your Bigo ID, or log in to fill it in.
- Under Recharge method, choose Bigo Card and enter your card details.
- Confirm. Diamonds usually arrive right away, and within 30 minutes at most.

#### Find your Bigo ID In app

- Open BIGO LIVE and tap Me.
- Your Bigo ID is shown on your profile.
- Copy it and enter it on the recharge site.

#### Country and account rules

Diamonds are credited by Bigo ID, so the account does not need to match a store country. The recharge site shows payment methods for the country you visit from.

### BIGO LIVE questions

#### Which site is the official place to add Diamonds?

BIGO LIVE says m.bigopay.tv is its only official site for getting Diamonds, and you can also recharge inside the app.

#### My Diamonds have not arrived. What should I do?

Recharges are usually instant. If Diamonds do not show after 30 minutes, contact BIGO LIVE support from the app.

#### What is the difference between Diamonds and Beans?

Viewers use Diamonds to send gifts. Streamers receive Beans from those gifts, and Beans are what streamers can cash out.

#### Do I need my password?

No. A Bigo ID is enough to add Diamonds. Never share your password or account details with anyone.

#### Can I buy Diamonds from other users?

BIGO LIVE warns against buying accounts or virtual coins from other users. Use the app or its official recharge site.

#### What if the code doesn't work?

Check that your account is set to the right country and that you entered the code exactly. If it still fails, contact us with your order number and a screenshot of the message.

#### Still need help?

[Start a live chat](mailto:support@techhauz.com) for the fastest answer, message us on [WhatsApp](https://wa.me/12176565006), or email [support@techhauz.com](mailto:support@techhauz.com). Include your order number and, for a code problem, a screenshot of the message you see.

Page: https://techhauz.com/help/redeem/bigo-live/